Yes, We are accepting new Patients.

Important Insurance Considerations:

Regrettably, there are some insurance plans we are unable to accommodate as they often lead to significant out-of-pocket expenses for treatment and medications. Medicare Advantage Plans, Medicaid, Tricare, Martins Point, Any Share Plans, Harvard Pilgrim, Aetna, United Health Care at and Anthem that is out of Massachusetts, all plans will be reviewed prior to acceptance.

All new Patients start with Referrals.

If you are a New or Returning Patient to our Practice referrals are required.

We kindly ask that you obtain a referral from your primary care provider, regardless of whether it is required by your insurance company. The referral should include office visit notes, laboratory results, written imaging reports (we do not require the images themselves), and any relevant hospital records. If you are transferring from another rheumatology practice, we also request that you provide your current medical records so that we can thoroughly evaluate your ongoing treatment plan.

We gladly accept many commercial insurance plans, as well as Medicare with Supplemental Insurance (i.e., Medigap Plans that cover the 20% not covered by Part B). However, please note that we are unable to accept new patient consult requests for Medicare Advantage Plans, Medicaid, Tricare, Martins Point, Any Share Plans, Harvard Pilgrim, Aetna, United Health Care at and Anthem that is out of Massachusetts.

Verifying Coverage: Prior to your visit, please contact your insurance company to confirm whether our office is included in your specific plan. Insurance options can vary significantly, and even if we accept a particular company, your chosen plan may not cover our services. In such cases, you would be responsible for the entire bill. Also, you are responsible for obtaining any Insurance Referral required by your Insurance Company from your Primary Care Provider.

Important Considerations:

Regrettably, there are some insurance plans we are unable to accommodate as they often lead to significant out-of-pocket expenses for treatment and medications.

Please see FAQ about Marketplace Insurances..

Some Affordable Care Act (“Marketplace”) plans may show coverage as active even when monthly premiums have not been paid. If a payment is missed, the insurance company may later deny infusion claims, which could leave patients responsible for the full cost.

Important Update for Marketplace Insurance Plans

Some Affordable Care Act (“Marketplace”) plans may show coverage as active even when monthly premiums have not been paid. If a payment is missed, the insurance company may later deny infusion claims, which could leave patients responsible for the full cost.

New Requirement Before Infusions

Patients with Marketplace insurance plans must provide a photo or screenshot from their insurance portal showing that the most recent premium has been paid before each infusion appointment.

This proof can be emailed to nero@nero.care, faxed to 603-995-4137 or uploaded via your patient portal to our office.

Recommended timeframe

To avoid delays or rescheduling, please send your proof of payment at least 48 hours before your scheduled infusion.

We appreciate your cooperation as we work to reduce financial risk and ensure uninterrupted care

How long will this process take?

The duration of this process varies based on the receipt of your referral. Typically, it can take anywhere from 2 weeks to 2 months. As a small private practice, we meticulously review each referral with the utmost care and attention it deserves. You are welcome to call in and check the status

Our primary care is provided through in‑office visits. Telemedicine is available for urgent concerns or when clinically appropriate. Our secure telemedicine platform, doxy.me, can be accessed through the Telemedicine page on our website.

Note: You are responsible for verifying whether your insurance plan covers telemedicine visits. Coverage varies by insurer and individual policy, so please contact your insurance provider directly to confirm your benefits and any potential costs before scheduling a telemedicine appointment. If your plan does not cover telemedicine services, you will be responsible for the full cost of the visit.

Always call your pharmacy first to see if they have an active refill on file. Prescription refill requests to the office require a 72 HOUR lead time to be processed, be aware that some specialty medications will take much longer due to the prior authorization process. Always call weeks in advance before you are out of your medication, this will ensure process time and availability at your pharmacy. Have your RX information handy when calling including the name of the drug, and the current dosages you take daily.

Once you are connected to the Patient Portal Breeze the office cannot help with any technical issues. Please contact Technical Support at gobreeze.